Terms of Service & Master Subscription SLA
Effective Date: July 2026 | Target Uptime Guarantee: 99.95% High Availability
1. Provisioning & Platform Access
By subscribing to DossierEngine™ infrastructure, the enterprise client ("Subscriber") receives access to provision dynamic GS1 Digital Link URIs, ePI automation modules, and industrial passport engines. Subscription tiers grant non-exclusive access to API endpoints subject to rate limits outlined in the executable Order Form.
2. Service Level Agreement (SLA) & Uptime
DossierEngine guarantees a 99.95% Monthly Uptime Percentage for core URI Resolution and Public DPP Ledger endpoints. Planned maintenance windows are scheduled with a minimum 72-hour advance notice to client administrators.
3. Zero ERP Mutation Guarantee
DossierEngine operates as an overlay layer. The platform does not alter, delete, or write directly into client production databases (e.g., SAP, Oracle ERP, Veeva Vault) without explicit bidirectional webhook configuration initiated by Subscriber.
4. Limitation of Liability & Critical Infrastructure
While DossierEngine provides cryptographically signed audit trails and outbound-only sensor ingestion, Subscriber remains solely responsible for physical machine maintenance, high-voltage equipment safety, and final factory acceptance testing (FAT) verification.